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JOYSPORT INC

RECRUITMENT ELITE

WELCOME TO JOIN US

Introduction

Join our elite team at the forefront of innovation, where your expertise will redefine industry standards and propel us towards unparalleled success.

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Company Profile

JoySport Inc is a leading organization in BPO Industry providing services, dedicated to providing top-notch customer service to our clients. Established in 2022, we have consistently aimed for excellence and innovation in everything we do.

Mission& Vision

Our mission in JoySport Inc., is that we're dedicated to inspiring active lifestyles through innovative sports products. Our mission is to enhance performance, promote well-being, and foster community engagement. With a commitment to excellence and customer satisfaction, we strive to lead the industry in promoting fitness, technology, and the joy of active living. Our objective at JoySport Inc. is to develop advanced sports and fitness technology that uses 3D technology for improved performance in sports.

We envision a world to be the leading global innovator in sports and fitness, inspiring active lifestyles with advance 3D technology and fostering community well-being and engagement worldwide. Our goal is to revolutionize the sports and fitness industry globally by inspiring active lifestyles through innovative products and community empowerment.

JoySport Inc.

Our Services

Customer Engagement:Providing exceptional support, workshops, and community events to inspire active living and customer satisfaction worldwide.
Customer Support:

Providing 24/7 customer service through various channels including phone, email, and chat.
Offering expert assistance for technical issues and troubleshooting via inbound and outbound calls and and assisting with lead generation and conversion.

Company Benefits

Company benefits typically include a range of offerings designed to support employees' well-being, job satisfaction, and overall work-life balance. Common benefits include:

Mandatory Benefits:13th-month pay, last pay, holiday pay, and contributions of Social Security System (SSS), Philhealth Insurance, Home Development Mutual Fudn(HDMF) Pag-ibig contribution.

Health Insurance:Medical, dental, and vision coverage, Coverage for life insurance, with coverage for life insurance.

Paid Time Off (PTO):Vacation days, sick leave, and holidays.

Parental Leave:Maternity, Paternity leave.

Work Arrangements:Working in a physical location and rotating shifts, typically in an office. You travel to work and collaborate with coworkers in person.

Professional Development:Training programs, and career development opportunities.

Employee Assistance Programs

(EAPs):Counseling and support services.

Bonuses and Incentives:Performance bonuses, attendance Incentive.

Commuter Benefits:Subsidies for public transportation or parking.

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Recruitment Position

01｜HR Generalist

Job Overview:

As an HR Generalist, you will play a key role in supporting our human resources operations and ensuring the smooth functioning of HR processes. You will be responsible for recruitment, employee relations, performance management, training and development, HR administration, and compliance with employment laws and regulations. This role requires a proactive approach to problem-solving, strong communication skills, and a passion for fostering a positive work environment.

Key Responsibilities:

Recruitment and Staffing:

Manage the full recruitment lifecycle, including job postings, screening. resumes, conducting interviews, and making hiring recommendations.
Collaborate with hiring managers to understand staffing needs and ensure timely fulfillment of vacancies.
Develop and maintain relationships with recruitment agencies and other talent sourcing channels.

Employee Relations:

Serve as a point of contact for employee relations issues, providing guidance and support to employees and managers.
Conduct investigations into employee complaints, mediate disputes, and recommend appropriate resolutions.
Monitor employee morale and proactively identify opportunities to enhance employee engagement.

Performance Management:

Administer performance review processes to ensure timely and effective evaluations.
Partner with managers to set performance goals and provide coaching and guidance on performance improvement.
Analyze performance data and trends to identify opportunities for development and recognition.

Training and Development:

Identify training needs across the organization and develop training programs to address those needs.
Facilitate training sessions on topics such as compliance, leadership development, and technical skills.
Evaluate training effectiveness and make recommendations for improvements.

HR Administration:

Prepare and distribute HR-related reports as needed.

HR Policies and Compliance:

Interpret and apply company policies and procedures consistently and fairly.
Ensure compliance with federal, state, and local employment laws and regulations.
Stay informed about industry trends and best practices in HR and recommend updates to policies and procedures as needed.

Compensation and Benefits:

Assist with payroll processing and benefits administration, including enrollment and changes.
Respond to employee inquiries regarding compensation, benefits, and payroll matters.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field.
1-2 years of experience as an HR. Generalist or in a similar HR role. Experience in Training and Development is a plus.
Strong knowledge of HR functions, practices, and employment laws.
Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
Proven ability to handle confidential information with discretion and professionalism.

02｜Graphic Artist / Graphic Designer

Job Summary:

The graphic artist will be responsible for designing and producing high-quality visual content for various platforms. The ideal candidate will have a strong sense of design, an eye for detail, and the ability to translate concepts into compelling visuals. They will collaborate with marketing teams, clients, and other stakeholders to ensure the final product meets the desired objectives.

Key Responsibilities:

Concept Development:Collaborate with clients, marketing teams, and other stakeholders to understand project requirements and develop creative concepts.
Design Creation:Produce visually appealing designs for a variety of media, including websites, social media, advertisements, brochures, magazines, and corporate reports.
Brand Consistency:Ensure all designs align with the company’s brand guidelines and maintain a consistent visual identity across all projects.
Digital and Print Production:Prepare designs for digital and print production, including optimizing graphics for web, print, and social media platforms.
Project Management:Manage multiple projects simultaneously, ensuring deadlines are met and work is completed to the highest standard.
Feedback and Revisions:Incorporate feedback from clients and stakeholders to refine and improve designs.
Stay Updated:Keep up-to-date with the latest design trends, tools, and technologies to ensure work is innovative and cutting-edge.

Required Skills and Qualifications:

Education:Bachelor’s degree in Graphic Design, Fine Arts, or a related field.
Experience:Proven experience as a graphic artist or similar role, with a strong portfolio showcasing a range of design work.
Technical Skills:Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator)or similar tools.
Creative Thinking:Strong creative and artistic skills with the ability to generate unique and innovative ideas.
Attention to Detail:High level of accuracy and attention to detail in all aspects of design.
Communication Skills:Excellent verbal and written communication skills, with the ability to articulate design concepts and receive constructive feedback.
Time Management:Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Adaptability:Ability to work in a fast-paced environment and adapt to changing project requirements and priorities.

Preferred Qualifications:

Additional Software Knowledge:Familiarity with motion graphics software such as Adobe After Effects or 3D design tools like Blender.
Marketing Knowledge:Understanding of marketing principles and how design contributes to effective marketing campaigns.

03｜Customer Service Associate

JOB SUMMARY:

The responsibility of this job is to ensure that all communication reaches all the customer’s queries and concern via Walmart and Amazon platform.

SPECIFIC DUTIES & RESPONSIBILITIES

Customer service Support all channels via email, chat, inbound and outbound calls and others as assigned in Amazon and Walmart E-commerce platform.
Responsible for dealing with after-sales service including return and complaints, product and services; if unable to provide assistance, escalates customers and Team Leader/Operations Supervisor in a courteous manner, meanwhile, maintain the good performance of our stores.
Regularly contact the aftersales customer via email, chat, phone and other channels, inquire about the product experience and conduct EDM and SNS marketing.
Document customer interactions. thoroughly and accurately in our systems
Serves as liaison between customers and our company.
Complies with all appropriate policies, procedures, safety rules and regulations.
Answer customer inquiries, addresses service needs and direct to technical team/service areas when appropriate.
Maintains up-to-date knowledge of company/client offerings.
Analyzes customer service needs and communicates to relevant department.
Proficient in computerized data entry system.

Required Skills and Qualifications:

At least Senior High School/ College Level.
With or without CSR experience and Fresh Graduate.
The ability to genuinely connect with customers and other associates in a friendly, professional, and engaging way.
Fluent in English language Above average oral and written.
With good communication and customer service skills.
Excellent telephone etiquette.
Must be able to work under pressure and meet tight deadlines.
Independent, hardworking and determined.
Can work with minimum supervision.
Can deal and work with all types of people.
Punctual, reliable, dedicated and a strong team player.
Good analytic and decision making skills.
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
Must be able to multi-task and work effectively under pressure;Strong organizational Skills.
Must have proficient computer skills.

04｜Sales Representative

JOB SUMMARY:

The Sales Representative identifies new sales opportunities, maintains client relationships. Responsibilities include lead generation, customer engagement, market analysis, and reporting. Requires strong communication, Goal-oriented with an ability to achieve sales in memberships and retail, and experience in sales. A key role is a pleasant demeanor and excellent sales and customer service skills.

Responsibilities:

Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities.
Identify prospects, set appointments and make effective sales talks.
Excellent communication, interpersonal, problem-solving, and organizational skills
Serves customers by selling products and services and meeting customer needs.
Keeps management informed by submitting activity and results reports, such as daily call reports.

Required Skills and Qualifications:

At least Senior High School/ College Level.
With or without CSR experience and Fresh Graduate.
Must have proficient computer skills.
Punctual, reliable, dedicated and a strong team player.
Goal-oriented with an ability to achieve sales in memberships and retail.
Must be fluent in English and have excellent communication skills.
Must be able to work under pressure and meet tight deadlines.
A pleasant demeanor and excellent sales and customer service skills.
Ability to learn and use the online fitness game app.
Must be able to multi-task and work effectively under pressure.
Physically fit and has the ability to exercise, run and jog throughout the workday.
Schedule flexibility is required.